Terms of service

Terms of Service This website is operated by Pro Mounts UK Innovations Ltd, trading as Pro Mounts UK. Throughout the site, the terms “we”, “us” and “our” refer to Pro Mounts UK. We operate this website and online store, including all related information, content, features, products and services, to provide you with our goods and services (the “Services”). Our store is hosted by Shopify, which provides the e-commerce platform that allows us to sell our products to you. These Terms of Service, together with any policies referred to in them, explain how you may use our website and purchase from us. By visiting our site or purchasing from us, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use this website. Nothing in these Terms is intended to affect your statutory rights as a consumer under applicable UK law.

1.USING OUR WEBSITEB using this website, you confirm that:

  • you are at least 18 years old, or
  • you are using the website with the involvement and permission of a parent or guardian.

You must not use our website or products for any unlawful or unauthorised purpose, or in a way that breaches any applicable laws or regulations. You must not transmit any viruses, malware, or other harmful code through our website. We reserve the right to refuse service, suspend access, or cancel orders where we reasonably believe there has been a breach of these Terms or misuse of our website.

2. INFORMATION ON THIS WEBSITE We try to ensure that all information on our website is accurate, complete and up to date. However, there may occasionally be typographical errors, inaccuracies or omissions relating to product descriptions, pricing, availability, delivery times or other content. We may correct any errors, inaccuracies or omissions and update information at any time without prior notice, including after an order has been submitted. The content on this website is provided for general information only and should not be relied on as the sole basis for making decisions.

3. PRODUCTS We make every reasonable effort to display our products as accurately as possible. However:

  • colours and finishes may vary slightly depending on your screen or device settings;
  • product images are for illustrative purposes only; and
  • minor differences in appearance may occur, particularly where products are manufactured, finished or assembled in small batches.

All product descriptions, specifications and prices may be changed at any time without notice. We reserve the right to discontinue any product at any time and to limit the quantity of products supplied to any customer or order.

4. ORDERS When you place an order through our website, you are making an offer to purchase goods from us. Your order is only accepted when we send you an order confirmation email confirming that we have accepted it. If we are unable to accept your order, we will let you know and refund any payment received. We reserve the right to refuse or cancel an order, including where:

  • a product is unavailable;
  • there is an error in the price or description;
  • we suspect fraud or unauthorised activity;
  • we believe the order is being placed for resale contrary to these Terms; or
  • the shipping destination is subject to restrictions or sanctions.

You are responsible for ensuring that all details you provide when placing an order are accurate and complete.

5. PRICES AND PAYMENT All prices shown on our website are in GBP (£) unless otherwise stated. Prices may change at any time before you place an order. Unless stated otherwise, prices:

  • include VAT where applicable; and
  • do not include delivery charges, which will be shown at checkout.

Payment must be received in full before your order is dispatched. If we discover an error in the price of goods you have ordered, we will contact you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we cannot contact you, we may treat the order as cancelled and refund any amount paid. International customers should be aware that their card issuer or bank may apply additional currency conversion fees.

6. SHIPPING AND DELIVERY We ship worldwide, subject to certain restrictions (for example, we do not ship to countries or territories subject to UK, EU or international sanctions, or where our products are prohibited by law).We will aim to dispatch and deliver orders within the timescales stated on our website or at checkout, but all delivery dates are estimates only unless specifically agreed otherwise in writing. International orders can take significantly longer due to customs processing. For international shipments, you (the customer) are responsible for any import duties, taxes, VAT/GST, customs clearance fees and other charges imposed by the destination country. These costs are not included in the price or delivery charge shown at checkout unless we explicitly state otherwise. We are not responsible for delays caused by postal services, couriers, customs authorities, weather, strikes or any events outside our reasonable control. We are also not responsible for any additional costs or seizure of goods by customs authorities. Risk in the goods passes to you upon delivery (or, for international orders, typically upon dispatch from our UK warehouse / handover to the carrier). Ownership of the goods passes to you once we have received payment in full. Please review our Shipping Policy for further details, including estimated delivery times by region, prohibited destinations and country-specific information:

7. CANCELLATIONS, RETURNS AND REFUNDS If you are buying as a consumer, you have a statutory right to cancel your order within 14 days beginning the day after you (or someone you nominate) receives the goods, without giving any reason. You must then return the goods to us within 14 days of notifying us of cancellation. We will refund the full amount paid (including the original delivery costs) within 14 days of receiving the returned goods (or proof of return). You will normally bear the cost of returning the goods. This 14-day cancellation right does not apply to goods that are made to your specifications or are clearly personalised. This includes mounts that are manufactured according to unique dimensions, custom designs, engravings, or other bespoke requirements you provide. (Standard configuration options such as choosing a colour or size from our available range may still qualify for the cancellation right.)This cancellation right does not affect your legal rights if the goods are faulty, not as described, or not of satisfactory quality under the Consumer Rights Act 2015. In particular, you have a short-term right to reject faulty goods and obtain a full refund within 30 days in most cases. Refunds and returns are also subject to our Refund Policy, which can be found here: https://promounts.uk/policies/refund-policy

Nothing in this section affects your legal rights in relation to faulty, misdescribed or not-as-described goods under the Consumer Rights Act 2015.

8. YOUR ACCOUNT AND INFORMATION If you create an account on our website, you are responsible for keeping your login details secure and for all activity carried out under your account. You agree to provide current, complete and accurate information for all purchases and account registrations and to update that information promptly if it changes. We reserve the right to suspend or terminate accounts where false information has been provided or where we suspect misuse.

9. INTELLECTUAL PROPERTY All content on this website, including text, images, graphics, logos, branding, product designs, layout and other materials, is owned by or licensed to Pro Mounts UK unless stated otherwise. You may use this website only for your personal, non-commercial use. You must not reproduce, copy, distribute, modify, republish, download, display or exploit any part of this website without our prior written permission. All trademarks, trade names and logos displayed on this website are the property of their respective owners.

10. OPTIONAL TOOLS AND THIRD-PARTY LINKS We may provide access to third-party tools, apps, integrations or links to third-party websites. These are provided for convenience only. We do not control and are not responsible for the content, availability, accuracy or practices of third-party websites or services. Your use of any third-party tools or websites is entirely at your own risk and subject to the terms and policies of those third parties.

11. CUSTOMER REVIEWS, FEEDBACK AND SUBMISSIONS If you send us reviews, comments, suggestions, ideas, images or other materials, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, publish, display and share them for business purposes, including marketing, unless otherwise agreed. You confirm that anything you submit:

  • is your own or you have the right to share it;
  • does not infringe the rights of any third party; and
  • is not unlawful, abusive, defamatory, misleading or otherwise objectionable.

We reserve the right to remove or refuse any submission at our discretion.

12. PROHIBITED USES You must not use our website:

  • for any unlawful purpose;
  • to breach any applicable laws or regulations;
  • to infringe our intellectual property rights or those of others;
  • to upload or transmit viruses, malware or harmful code;
  • to collect or misuse personal information of others;
  • to spam, phish, scrape, crawl or otherwise interfere with the website;
  • to submit false, misleading or fraudulent information; or
  • to interfere with the security or proper operation of the website.

We may suspend or terminate your access to the website if you breach this section.

13. DISCLAIMER OF WARRANTIES We do not guarantee that the website will always be available, uninterrupted, secure or error-free. To the fullest extent permitted by law, the website and all content made available through it are provided on an “as is” and “as available” basis. However, nothing in these Terms excludes or limits any rights you have as a consumer under applicable law, including your rights in relation to goods that are faulty, not as described, or not of satisfactory quality.

14. LIMITATION OF LIABILITY Nothing in these Terms excludes or limits our liability for:

  • death or personal injury caused by our negligence;
  • fraud or fraudulent misrepresentation;
  • breach of your legal rights in relation to the products; or
  • any matter for which liability cannot be excluded or limited under applicable law.

Subject to the above, and to the fullest extent permitted by law, we shall not be liable for any:

  • indirect or consequential loss;
  • loss of profit;
  • loss of revenue;
  • loss of business; or
  • loss of data,

arising out of or in connection with your use of our website or purchase of our products. Our total liability to you in respect of any claim arising from a product purchased through our website shall not exceed the price paid for that product, except where the law provides otherwise.

15. INDEMNITY You agree to indemnify and hold harmless Pro Mounts UK, its directors, officers, employees, contractors and service providers from and against any claims, liabilities, damages, losses and expenses arising out of your breach of these Terms or your misuse of the website.

16. PRIVACY Your submission of personal information through the store is governed by our Privacy Policy, available here: https://promounts.uk/policies/privacy-policy

17. SEVERABILITY If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision shall be deemed severed and the remainder of the Terms shall remain in full force and effect.

18. WAIVER If we do not enforce any right or provision of these Terms, that will not amount to a waiver of that right or provision.

19. ENTIRE AGREEMENT These Terms, together with any policies referred to within them, constitute the entire agreement between you and us in relation to your use of the website and your purchase of products from us.

20. GOVERNING LAW AND JURISDICTION These Terms and any dispute or claim arising out of or in connection with them shall be governed by the laws of England and Wales. If you are a consumer, you may also have rights to bring proceedings in the part of the United Kingdom in which you live.

21. CHANGES TO THESE TERMS We may update these Terms from time to time by posting the revised version on this page. It is your responsibility to check this page periodically for changes. Your continued use of the website following the posting of changes constitutes acceptance of those changes.

22. CONTACT INFORMATION Questions about these Terms should be sent to:

Pro Mounts UK
Pro Mounts UK Innovations Ltd
Email: info@promounts.uk Address: J Sweeney Accountants, Seven Grange Lane, Pitsford, Northampton, United Kingdom, NN6 9AP
Company number: 16710399